Contact Us
Common queries answered
Frequently asked Questions
Orders are processed and shipped within 2 business days. After that, USPS Priority Mail® services is used.
A regular Holly Heide shipping day is Monday-Friday. Business days exclude weekends, and official US Holidays.
15 Day Returns on All Orders + No Restocking Fees!
If you are not 100% satisfied with your purchase from hollyheide.com, Please CONTACT US and we will issue a Return Authorization number.
Returned items must be in their original packaging and in new and unused condition.
You will need to pay for the return shipping.
If you would like to exchange an item for another, please use the CONTACT US page and we will make it happen.
From your account dashboard you can manage your shipping and billing addresses.
Using USPS priority shipping they estimate 1-3 days for delivery. If you add that to our 2 business days for packing, you should contact us if you haven’t seen your order in a week or so.
our CONTACT US page goes directly to Holly. If you need something special, let her know. She is very good at figuring it out.